"Probability, Markov Chains, Queues, and Simulation" provides a modern and authoritative treatment of the mathematical processes that underlie performance modeling. The detailed explanations of mathematical derivations and numerous illustrative examples make this textbook readily accessible to gradu[...]

Suitable for the interviewing course, this title continues to reflect the growing sophistication with which interviewing is being approached, incorporating the expanding body of research in all types of interview settings, communication theory, and the importance of equal opportunity laws on intervi[...]